Question 1

Why is there a recall for the dehumidifier?

Accepted Answer

There have been reports of dehumidifier units experiencing overheating, emitting smoke, or catching fire.

Question 2

Have there been any reported injuries?

Accepted Answer

Gree has not yet received any reported serious injuries associated with these 42 recalled dehumidifiers.

Question 3

I saw a press release / news article that 4 deaths have been reported potentially  involving Gree Dehumidifiers. Are those deaths related to this recall?

Accepted Answer

No. Those reported deaths potentially involved dehumidifier models previously recalled in 2013. For details on that recall please visit https://www.cpsc.gov/Recalls/2013/gree-recalls-12-brands-of-dehumidifiers.(https://www.cpsc.gov/Recalls/2013/gree-recalls-12-brands-of-dehumidifiers)

Question 4

How can I determine if my dehumidifier model belongs to this recall or 2013 recall model?

Accepted Answer

Gree recalled different dehumidifier models in 2013 and 2023. If you believe your dehumidifier unit may be affected by either recall please compare the model number on the product nameplate to the list of affected model numbers in both recall announcements, which can be accessed at:

2013 Recall: https://www.cpsc.gov/Recalls/2017/Gree-Reannounces-Dehumidifier-Recall-Following-450-Fires-and-19-Million-in-Property-Damage-0.(https://www.cpsc.gov/Recalls/2017/Gree-Reannounces-Dehumidifier-Recall-Following-450-Fires-and-19-Million-in-Property-Damage-0)

2023 Recall: https://www.cpsc.gov/Recalls/2023/Gree-Recalls-1-56-Million-Dehumidifiers-Due-to-Fire-and-Burn-Hazards-Reports-of-At-Least-23-Fires.(https://www.cpsc.gov/Recalls/2023/Gree-Recalls-1-56-Million-Dehumidifiers-Due-to-Fire-and-Burn-Hazards-Reports-of-At-Least-23-Fires)

Question 5

How can I tell if my dehumidifier is affected by the recall?

Accepted Answer

This recall involves 42 models of dehumidifiers with brand names Kenmore, GE, SoleusAir, Norpole and Seabreeze, manufactured between January 2011 and February 2014. These models vary in capacity ranging between 25 pints to 70 pints.  Consumers can determine if they own one of these dehumidifiers by checking the model number on the product nameplate label on the exterior of the dehumidifier.

Question 6

How do I obtain a refund?

Accepted Answer

To determine whether you are eligible for a refund, register at https://global.gree.com/usa/channels/840.html.(https://global.gree.com/usa/channels/840.html) If your dehumidifier is affected by this recall, you will have to return a package to Gree containing the following removed parts from their recalled unit: (1) a cut-off portion of the power cord containing the electrical plug; (2) the power cord warning label; and (3) the product nameplate label (or a photo showing the product nameplate label and the cut power cord and warning label) with the model number, date code, and serial number of their unit.

If you have any questions or issues regarding the removed parts please contact customer support at: 1-888-731-7987

Question 7

Where can I find the model number?

Accepted Answer

The model number is printed on the name plate sticker located on the back, side, or front of the unit. Click on your brand below to view your name plate/serial number sticker.

GE (https://www.gree-pluto.sedgwick.cloud/ge-popup)
Kenmore  (https://www.gree-pluto.sedgwick.cloud/kenmore-popup)
Norpole  (https://www.gree-pluto.sedgwick.cloud/norepole-popup)
Seabreeze  (https://www.gree-pluto.sedgwick.cloud/seabreeze-popup)
SoleusAir  (https://www.gree-pluto.sedgwick.cloud/soleus-air)

Question 8

Where can I find the date code?

Accepted Answer

The date code is printed on the name plate sticker located on the back, side, or front of the unit. Click on your brand below to view your name plate/serial number sticker.

GE (https://www.gree-pluto.sedgwick.cloud/ge-popup)
Kenmore  (https://www.gree-pluto.sedgwick.cloud/kenmore-popup)
Norpole  (https://www.gree-pluto.sedgwick.cloud/norepole-popup)
Seabreeze  (https://www.gree-pluto.sedgwick.cloud/seabreeze-popup)
SoleusAir  (https://www.gree-pluto.sedgwick.cloud/soleus-air)

Question 9

Where can I find the serial number?

Accepted Answer

The serial number can be found on the back, side, or front of unit directly below the name plate sticker. Click on your brand below to view your name plate/serial number sticker.

GE (https://www.gree-pluto.sedgwick.cloud/ge-popup)
Kenmore  (https://www.gree-pluto.sedgwick.cloud/kenmore-popup)
Norpole  (https://www.gree-pluto.sedgwick.cloud/norepole-popup)
Seabreeze  (https://www.gree-pluto.sedgwick.cloud/seabreeze-popup)
SoleusAir  (https://www.gree-pluto.sedgwick.cloud/soleus-air)

Question 10

How do I dispose of or get rid of my unit after I cut the cord?

Accepted Answer

Please dispose of the dehumidifier in an environmentally responsible manner, consistent with the Environmental Protection Agency's guidelines and recommendations for proper disposal of appliances, which can be found at http://www.epa.gov/ozone/title6/608/disposal/household.html, (http://www.epa.gov/ozone/title6/608/disposal/household.html,)or http://earth911.com/.(http://earth911.com/)  You may also contact your local Department of Public Works or Solid Waste Department for information on proper disposal and disposal locations.

Question 11

How can I ship back my dehumidifier to you?  Who is taking care of the shipping cost?

Accepted Answer

The dehumidifier will not need to be sent back to us.  Within your return kit, there will be a return envelope and return label provided to return only (1) a cut-off portion of the power cord containing the electrical plug; (2) the power cord warning label; and (3) the product nameplate label (or a photo showing the product nameplate label and the cut power cord and warning label) with the model number, date code, and serial number of their unit.

Question 12

I do not have the original package.  How should I pack my dehumidifier to send it back to you?

Accepted Answer

The dehumidifier will not need to be sent back to us.  Within your return kit, 
there will be a return envelope and return label provided to return only (1) a cut-off portion of the power cord containing the electrical plug; (2) the power cord warning label; and (3) the product nameplate label (or a photo showing the product nameplate label and the cut power cord and warning label) with the model number, date code, and serial number of their unit.

Question 13

How will I be reimbursed? When will I be reimbursed?

Accepted Answer

You will be reimbursed once your return kit has been returned and processed. Once your return has been processed, a Virtual Prepaid Mastercard® (see terms below) will be sent to the email you used during the registration process. Please allow 2-6 weeks from the receipt of your return to receive your reimbursement.

Disclosure of Fees

https://static.wixstatic.com/media/5abe8c_ea7b6ba7ce2c4409aab99a82a05f52d6~mv2.png

Disbursements Prepaid Mastercard Virtual Card is issued by Pathward®, National Association, Member FDIC, pursuant to a license from Mastercard International Incorporated. Card is serviced by Blackhawk Network.

Virtual card is issued by Pathward®, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. No cash access or recurring payments. Can be used online, for phone/mail orders, or in stores that accept mobile wallet where Debit Mastercard is accepted. Valid for up to 24 months; funds do not expire and may be available after the expiration date, fees may apply. Terms and conditions apply.

Question 14

I want my refund now.

Accepted Answer

You will be reimbursed once your return kit has been returned and processed. Once your return has been processed, a Virtual Prepaid Mastercard® (see terms below) will be sent to the email you used during the registration process. Please allow 2-6 weeks from the receipt of your return to receive your reimbursement.

Disclosure of Fees

https://static.wixstatic.com/media/5abe8c_ea7b6ba7ce2c4409aab99a82a05f52d6~mv2.png

Disbursements Prepaid Mastercard Virtual Card is issued by Pathward®, National Association, Member FDIC, pursuant to a license from Mastercard International Incorporated. Card is serviced by Blackhawk Network.

Virtual card is issued by Pathward®, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. No cash access or recurring payments. Can be used online, for phone/mail orders, or in stores that accept mobile wallet where Debit Mastercard is accepted. Valid for up to 24 months; funds do not expire and may be available after the expiration date, fees may apply. Terms and conditions apply.

Question 15

I want my refund before I return my unit/cord/name plate.

Accepted Answer

Sorry, we cannot reimburse any consumer that does not provide us with the return kit that includes (1) a cut-off portion of the power cord containing the electrical plug; (2) the power cord warning label; and (3) the product nameplate label (or a photo showing the product nameplate label and the cut power cord and warning label) with the model number, date code, and serial number of their unit.

Question 16

How do I cut the cord?

Accepted Answer

Unplug the unit from electricity and drain the reservoirs before cutting the cord.  Once these safety precautions have been completed, the cord can be cut with either wire cutters or another instrument such as household scissors that will cut through the entire cord with ease. Make sure to cut and return the portion of the cord containing both the warning label and electrical plug. Additional guidelines are available here.(https://www.gree-pluto.sedgwick.cloud/cutcord)

Question 17

I am having trouble removing the name plate, how can I remove the sticker without damaging it?

Accepted Answer

Unplug the unit from electricity and drain the reservoirs.  Once these safety 
precautions have been completed, a hair blow dryer may be used to assist with the removal of the adhesive from the sticker. A putty knife or similar type tool may also be helpful when removing the name plate sticker.

Question 18

Can I just take a photo of the name plate and send that?

Accepted Answer

Yes, if you are unable to remove the nameplate, you can take a picture of the nameplate with the cut power cord and warning label. Please refer to the following pictures to take a clear photo of the dehumidifier nameplate with the cut power cord and warning label:

https://static.wixstatic.com/media/5abe8c_0f00a13f2562417d8386653fa1df161d~mv2.jpeg

Question 19

How many incidents have been reported?

Accepted Answer

Gree has received reports of at least 23 fires, 688 incidents of overheating, and $168,000 in property damage with the recalled dehumidifiers. Gree is still investigating a number of these reports.

Question 20

Have you stopped shipping and/or selling these dehumidifiers?

Accepted Answer

Yes.

Question 21

Will you resume shipping and/or selling these dehumidifiers?

Accepted Answer

No. These models have been discontinued.

Question 22

If I am not affected by this recall, why did I receive a letter from (retailer) stating that I am affected?

Accepted Answer

Please re-verify model number and if you are not affected by this recall, please contact the retailer that sent you the notification to check if you are affected by a different recall.

Question 23

Where were the units sold?

Accepted Answer

Units were sold at Home Depot, Lowe's, Menards, Sam's Club, Sears, Walmart and other stores nationwide, starting in 2011 through 2014 for between $110 and $400.

Question 24

Where are the dehumidifiers made?

Accepted Answer

They are made by Gree Electric Appliances in China.

Gree Dehumidifier Recall 2023