Recall Hotline: 1-888-731-7987
Monday thru Friday 8am to 5pm EST
There have been reports of dehumidifier units experiencing overheating, emitting smoke, or catching fire.
Gree has not yet received any reported serious injuries associated with these 42 recalled dehumidifiers.
No. Those reported deaths potentially involved dehumidifier models previously recalled in 2013. For details on that recall please visit https://www.cpsc.gov/Recalls/2013/gree-recalls-12-brands-of-dehumidifiers.
Gree recalled different dehumidifier models in 2013 and 2023. If you believe your dehumidifier unit may be affected by either recall please compare the model number on the product nameplate to the list of affected model numbers in both recall announcements, which can be accessed at:
2013 Recall: https://www.cpsc.gov/Recalls/2017/Gree-Reannounces-Dehumidifier-Recall-Following-450-Fires-and-19-Million-in-Property-Damage-0.
This recall involves 42 models of dehumidifiers with brand names Kenmore, GE, SoleusAir, Norpole and Seabreeze, manufactured between January 2011 and February 2014. These models vary in capacity ranging between 25 pints to 70 pints. Consumers can determine if they own one of these dehumidifiers by checking the model number on the product nameplate label on the exterior of the dehumidifier.
To determine whether you are eligible for a refund, register at https://global.gree.com/usa/channels/840.html. If your dehumidifier is affected by this recall, you will have to return a package to Gree containing the following removed parts from their recalled unit: (1) a cut-off portion of the power cord containing the electrical plug; (2) the power cord warning label; and (3) the product nameplate label (or a photo showing the product nameplate label and the cut power cord and warning label) with the model number, date code, and serial number of their unit.
If you have any questions or issues regarding the removed parts please contact customer support at: 1-888-731-7987
Please dispose of the dehumidifier in an environmentally responsible manner, consistent with the Environmental Protection Agency's guidelines and recommendations for proper disposal of appliances, which can be found at http://www.epa.gov/ozone/title6/608/disposal/household.html, or http://earth911.com/. You may also contact your local Department of Public Works or Solid Waste Department for information on proper disposal and disposal locations.
The dehumidifier will not need to be sent back to us. Within your return kit, there will be a return envelope and return label provided to return only (1) a cut-off portion of the power cord containing the electrical plug; (2) the power cord warning label; and (3) the product nameplate label (or a photo showing the product nameplate label and the cut power cord and warning label) with the model number, date code, and serial number of their unit.
The dehumidifier will not need to be sent back to us. Within your return kit,
there will be a return envelope and return label provided to return only (1) a cut-off portion of the power cord containing the electrical plug; (2) the power cord warning label; and (3) the product nameplate label (or a photo showing the product nameplate label and the cut power cord and warning label) with the model number, date code, and serial number of their unit.
You will be reimbursed once your return kit has been returned and processed. Once your return has been processed, a Virtual Prepaid Mastercard® (see terms below) will be sent to the email you used during the registration process. Please allow 2-6 weeks from the receipt of your return to receive your reimbursement.
Disclosure of Fees
Disbursements Prepaid Mastercard Virtual Card is issued by Pathward®, National Association, Member FDIC, pursuant to a license from Mastercard International Incorporated. Card is serviced by Blackhawk Network.
Virtual card is issued by Pathward®, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. No cash access or recurring payments. Can be used online, for phone/mail orders, or in stores that accept mobile wallet where Debit Mastercard is accepted. Valid for up to 24 months; funds do not expire and may be available after the expiration date, fees may apply. Terms and conditions apply.
You will be reimbursed once your return kit has been returned and processed. Once your return has been processed, a Virtual Prepaid Mastercard® (see terms below) will be sent to the email you used during the registration process. Please allow 2-6 weeks from the receipt of your return to receive your reimbursement.
Disclosure of Fees
Disbursements Prepaid Mastercard Virtual Card is issued by Pathward®, National Association, Member FDIC, pursuant to a license from Mastercard International Incorporated. Card is serviced by Blackhawk Network.
Virtual card is issued by Pathward®, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. No cash access or recurring payments. Can be used online, for phone/mail orders, or in stores that accept mobile wallet where Debit Mastercard is accepted. Valid for up to 24 months; funds do not expire and may be available after the expiration date, fees may apply. Terms and conditions apply.
Sorry, we cannot reimburse any consumer that does not provide us with the return kit that includes (1) a cut-off portion of the power cord containing the electrical plug; (2) the power cord warning label; and (3) the product nameplate label (or a photo showing the product nameplate label and the cut power cord and warning label) with the model number, date code, and serial number of their unit.
Unplug the unit from electricity and drain the reservoirs before cutting the cord. Once these safety precautions have been completed, the cord can be cut with either wire cutters or another instrument such as household scissors that will cut through the entire cord with ease. Make sure to cut and return the portion of the cord containing both the warning label and electrical plug. Additional guidelines are available here.
Unplug the unit from electricity and drain the reservoirs. Once these safety
precautions have been completed, a hair blow dryer may be used to assist with the removal of the adhesive from the sticker. A putty knife or similar type tool may also be helpful when removing the name plate sticker.
Yes, if you are unable to remove the nameplate, you can take a picture of the nameplate with the cut power cord and warning label. Please refer to the following pictures to take a clear photo of the dehumidifier nameplate with the cut power cord and warning label:
Gree has received reports of at least 23 fires, 688 incidents of overheating, and $168,000 in property damage with the recalled dehumidifiers. Gree is still investigating a number of these reports.
Yes.
No. These models have been discontinued.
Please re-verify model number and if you are not affected by this recall, please contact the retailer that sent you the notification to check if you are affected by a different recall.
Units were sold at Home Depot, Lowe's, Menards, Sam's Club, Sears, Walmart and other stores nationwide, starting in 2011 through 2014 for between $110 and $400.
They are made by Gree Electric Appliances in China.
Gree Electrics - Consumer FAQ's